WEBTEXT Office Messaging is designed for mobile knowledge workers (non-contact center) to allow any desk phone number or DID to send and receive SMS and MMS messages using our Office Messaging web-portal.

An employee can have multiple conversations with people via SMS and MMS at the same time, and messaging is how most of us want to be reached. Messaging is a gentle tap on the shoulder or reminder that stops phone tag and from getting a full voice mail box. The solution keeps organization business on organization phones versus employee personal cell phones reducing potential liability for the organization. The solution is 100% cloud-based and instantly deployable.

diagram_office-messenger

Packed with Features

Queue-based Messaging

Messages are delivered into individual and/or team queues to be handled by agents

Chat Transfer

Transfer SMS chats between users or escalate to a supervisor

Chat Monitoring

Supervisors can view messaging interactions in real-time

Internal Chat

User-to-user and user-to-supervisor internal chatting system

Private Notes

Supervisors and users can insert private notes into messaging interactions

Chat Tags

Customized tagging of chats for reporting• Chat Tags – Customized tagging of chats for reporting

Search Function

Retrieve message history• Search Function – Retrieve message history

User Management

Edit, add, or delete users, assign to queues, etc.• User Management – Edit, add, or delete users, assign to queues, etc.

Reporting

History can be retrieved from Office Messaging and exported for archival• Reporting – History can be retrieved from Office Messaging and exported for archival

Cloud

100% cloud solution instantly deployable with no other hardware or software required

Take a closer look

In The News

SharpenCX Announces Acquisition of Webtext

INDIANAPOLIS, Ind. – May 9, 2023 – SharpenCX, an all-in-one unified contact center platform, today announced it has completed the acquisition of Webtext, an omnichannel messaging solution. This acquisition brings Sharpen’s mission to empower exceptional agent and [...]

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