WEBTEXT is proud to announce that it has expanded its relationship with Cisco and is now officially a member of the Cisco SolutionsPlus Program.

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Cisco Community

Cisco SolutionsPlus is a reselling program that places a select set of Cisco-compatible products on the Cisco price list, enabling customers to order these products directly from Cisco sales teams and channel partners.  WEBTEXT products in the Cisco SolutionsPlus Program complement and augment Cisco’s advanced technology products to create complete solutions.  Under the SolutionsPlus Program, Cisco now offers the following WEBTEXT messaging products as part of the greater Cisco Contact Center suite of products:

Contact Centre Messaging

Contact Center
Messaging

Contact Center Messaging for agents (voice & chat agent messaging plus IVR (call) Deflection)

Smart Notifications

Smart
Notifications

Smart Notifications for automated messaging (Business system API, Acqueon LCM or any HTTP/HTTPS or SMPP interfaced system)

Jabber Messaging

Jabber
Messaging

Jabber Messaging for mobile knowledge workers (works with Cisco Jabber desktop and cellphone app)

“WEBTEXT is honored to be selected by Cisco to deliver our feature rich messaging solutions to Cisco customers. SolutionsPlus creates a one-stop ordering experience for contact center customers, channel partners, and sales teams to obtain easy to deploy WEBTEXT solutions that transform customer experience and allow organizations to reach customers in their preferred channel, using SMS, MMS, Facebook or Twitter messaging.”

AJ Cahill
Webtext CEO

SolutionsPlus messaging can be purchased direct from Cisco or channel using Cisco product codes and eliminates the need for a customer/channel to negotiate unique agreements with each Partner.

Why WEBTEXT on SolutionsPlus

  • WEBTEXT is the only Messaging provider with integrations into all Cisco CCTR products plus SMS, MMS, Facebook Messenger, etc. messaging channels.
  • WEBTEXT services are unique and change the customer experience dramatically (e.g. allow callers on hold to deflect to SMS interaction instead of remaining on-hold).
  • WEBTEXT services are all cloud based, require no additional software and work natively with Cisco.
  • WEBTEXT is extremely innovative and constantly developing new integration and services (e.g. Facebook Messenger into Contact Centers).

For sales queries contact sales@webtext.com

SKU List

Cisco SKU
Description
CUSTOMER CARE – Contact Center Messaging (CCM)
WBT-CCM-UCCX-B
UCCX Webtext Basic Support – 30 agents includes set up fee & messages, one year of monthly charges, silver support
WBT-CCM-UCCE
UCCX Webtext Enhanced Support – 30 agents includes set up fees & messages, one year of monthly charges, gold support
WBT-CCM-UCCE
UCCX Webtext Enhanced Support – 30 agents includes set up fees & messages, one year of monthly charges, gold support
WBT-CCM-PCCE
PCCE Webtext Enhanced Support – 100 agents includes set up fees & messages, one year of monthly charges, gold support
JABBER – Desk Phone Messaging (DPM)
WBT-DPM
Jabber Webtext with Enhanced Support – 30 agents, set up fees & messages, one year of monthly charges, gold support
Smart Notifications (Outbound API)
WBT-SNA-SUS
SN Webtext, one year of monthly charges, gold support
Add on post install:
WBT-CCM-DRC
Additional UCCX/UCCE agents
WBT-DPM-DRC
Additional Jabber DIDs
WBT-SN-DRC
Additional Smart Notifications
All orders will go thru a A2Q review

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