CX Hub is a cloud platform designed to bring the enterprise closer to customers than ever before to provide a next generation customer experience today.
The CX Hub platform allows companies to provide a revolutionary but natural customer experience via voice calls, voice assistants and their favorite messaging channels by joining the silos of Contact Center and CRM with messaging, AI, journey analytics & data.
Voice Agent Messaging
Enables Voice Agents in real time to identify a cell phone caller and text them information while they’re speaking. Agent also has a complete history of all messaging sent to / from a caller’s number.
Chat Agent Messaging
Enables Chat Agents to use their toll or tollfree numbers to interact with customers by SMS or MMS.
Call Deflection with Chat Agent Messaging
Gives customers the option to skip being placed on hold and move from voice to messaging.
Your order was shipped today. You can track it here: http://bit.ly/1Q6Il2w
Your appointment is at 2pm tomorrow. Reply 1 to confirm or 2 to cancel
Automated
Allows enterprise to send automated bulk SMS messages from their business systems using their existing toll-free number and receive replies. When used with WEBTEXT Contact Center Messaging products, something really smart happens: message replies – depending on their content – can either be forwarded to a contact center chat agent or to the business system.
Manual
Allows enterprise to send and receive bulk messages manually. Messages are sent via WEBTEXT cloud-based messaging gateway using a toll-free number.
Allows any deskphone number to handle messaging. WEBTEXT message-enables the deskphone numbers of individual employees so they can send and receive messages. No contact center application is needed.
Thanks. I just texted pictures of front and side damage
Your child was absent at roll call today. If you were unaware please call 617-555-0100
Can a chaperone walk me from library to my dorm?
Tomorrow is last day to sign up for Fall classes.
Please send a photo of your latest statement to complete the authentication process.
To activate your new account use this code: XYZ098.
Did you make an ATM withdrawal for $250 at 2172 Mass. Ave, Boston on April 15 at 1:10 PM ? Reply 1 if YES, reply 2 if NO.
This is an up to date picture of the suspect. Text this confidential number with any sightings.
Hurricane warning issued today at 09:00
Residents of S. Boston are asked to stay indoors until 10am to allow a hazardous material spill to be cleared, reply to this message or call if you need assistance.
Please send a picture of your med. insurance card so we can process your claim.
Today’s Health Tip: Flu shots are now available.
Your appointment is at 2pm tomorrow. Reply YES or No to decline.
Here’s the load as received by us.
The tracking number for your recent order is AB1234.
Your package has now been shipped, track it by clicking here: http://bit.ly/1UkwrIb
This is what happened last night.
If you are worried about your safety, reply to this text.
Remember that you and your children can text your social worker directly – and it’s confidential.
My meter was damaged by lightning. Here’s a picture:
Our service engineer will arrive between 1 - 5pm today. Reply YES to confirm you will be at home or NO to reschedule.
There will be a planned service outage in your area tomorrow between 10am - 2 pm.
Here’s my rig parked where it was broken into last night.
All drivers on I-90 Westbound: backup starts at exit 12. Get off at exit 11.
Change of plan. Deliver SuperStore’s shipment first, then FreshMarket.
WEBTEXT is a Cisco Developer and Solutions Partner and is on Cisco dCloud worldwide. Our solutions work with every Cisco platform on the market and are out of the box ready to deploy.
WEBTEXT was the winner of AVAYA innovation awards in 2013 & 2014, is a DevConnect Partner and is on Demo Avaya worldwide. Our solutions work with every AVAYA platform on the market and are out of the box ready to deploy.
WEBTEXT is the only messaging company fully integrated with Amazon Connect contact center. We give customers the option to use messaging in support of voice, enabling more customers to be handled in their preferred channel with their preferred device.
WEBTEXT can bring Oracle Cloud CRM users additional channels such as SMS text, MMS picture messaging and Facebook Messenger.
WEBTEXT is a trusted partner that understands the challenges and opportunities for messaging. They complement Swampfox’s Customer Experience-focused applications for Contact Center and IVR nicely…
AdvanTel has several Contact Center customers who often need multichannel technologies to work cohesively with their Avaya solutions. We turn to WEBTEXT to deploy fully integrated SMS and text chat solutions. Their entire engagement methodology, starting from pre-sales, design, deployment, testing and post product support is top notch.
Our customers demand Omnichannel solutions for their Cisco Contact Center Express contact centers. WEBTEXT provides exactly what AOS customers need - an out of the box messaging solution which revolutionizes customer experience.
