Cloud messaging for contact centers

Messaging for every contact center.

Add SMS, MMS, webchat and Facebook Messenger to the contact center you already run. Webtext is fully cloud-based, so there is no on-prem hardware to buy or maintain.

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Works with the platforms you already run

53 enterprise integrations.

One suite for every customer conversation

The Webtext Digital Suite covers the contact center, the wider office, automated campaigns and your own apps. All of it runs in the cloud.

Digital Engagement

Turn a voice-only contact center into an omnichannel one. Agents answer SMS, MMS, Facebook Messenger, webchat and social messages next to their calls.

  • Deploys fast in the cloud
  • Every digital channel
  • Works with any voice-only contact center

Office Messaging

Give staff outside the contact center a texting line. Any desk phone number or DID can send and receive SMS and MMS from a web portal.

  • Queue-based messaging
  • Chat transfer
  • Chat monitoring
  • Internal chat

Digital Workflow

Run high-volume, automated SMS campaigns from a cloud campaign manager with its own SMS gateway, ready for enterprise volumes on day one.

  • High capacity, fast throughput
  • No artificial license limits
  • Escalation or forwarding

CPaaS

Add real-time messaging to your in-house and third-party applications over Webtext's global network, without building the backend yourself.

  • Global messaging gateways
  • Toll and toll-free numbers
  • Short codes and virtual numbers

Digital Workflow

Send campaigns from any database. Route every reply.

Push messages into Digital Workflow from any database. When customers answer, replies go by time or content to your databases, live agents or AI virtual agents. It comes pre-deployed in the cloud, with no license restrictions on enterprise volumes.

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Appointment reminders

Running

Source

Patient scheduling database

Channel

Two-way SMS

Message

Reminder: your appointment is tomorrow at 2pm. Reply YES to confirm or NO to reschedule.

When a customer replies

  • YESConfirmed in your database
  • NOSent to a live agent to reschedule
  • Anything elseHandled by an AI virtual agent

Build messaging into the apps you already use.

Webtext's communications platform lets enterprises add real-time messaging to in-house and third-party applications, without building backend infrastructure or interfaces.

Messaging APIs

Connect your in-house or third-party applications with the protocol that fits.

  • SMPP
  • HTTPS
  • Number lookup and scrubbing
  • Campaign management

Global network

Webtext's global network of nodes carries the traffic, so you don't build the infrastructure.

  • Global messaging gateways
  • Toll and toll-free numbering
  • Short codes and virtual numbers
  • Messaging CX hub

Two-way messaging for every sector

Schools, banks, hospitals, emergency services, carriers and utilities use two-way messaging for the moments that matter most to their customers.

Education

Sam was marked absent at roll call today. If you weren't aware, please call the school office at 617-555-0100.
Thanks for letting me know. Sam is home sick today, I'll send a note tomorrow.
Thank you, we've noted it on Sam's record.

Banking

Did you make an ATM withdrawal for $250 at 2172 Mass. Ave, Boston today at 1:10 PM? Reply 1 for YES, 2 for NO.
2
Thanks. We've locked your card and a fraud specialist will call you shortly.

Healthcare

Your appointment is tomorrow at 2pm. Please reply with a picture of your insurance card so we can process your claim.
insurance-card.jpgHere it is.
Got it, thank you. See you tomorrow.

Public safety

Hurricane warning for your area as of 9:00 AM. If you are worried about your safety, reply to this text.
We've lost power and my mother is on oxygen. Can someone check on us?
We've logged your address. A response team will contact you shortly.

Logistics

Change of plan. Deliver SuperStore's shipment first, then FreshMarket.
On my way to SuperStore now.
delivery-receipt.jpgDelivered. Signed receipt attached.

Utilities

meter.jpgMy meter was damaged by lightning last night. Here's a picture.
Thanks for the photo. A technician can come tomorrow between 10am and 2pm. Reply YES to confirm.
YES

Ready to deploy on the platforms you trust.

A contact center agent with a headset replying to customer messages

Cisco

Developer and Solutions Partner

Available on Cisco dCloud worldwide. Webtext works with every Cisco contact center platform and is ready to deploy out of the box.

Avaya

DevConnect Partner

Winner of Avaya innovation awards in 2013 and 2014, and on Demo Avaya worldwide. Works with every Avaya platform, ready to deploy.

Amazon Connect

Fully integrated

Messaging runs alongside voice in Amazon Connect, so more customers are served on the channel and device they prefer.

Oracle

Oracle Cloud CRM

Adds SMS text, MMS picture messaging and Facebook Messenger as channels for Oracle Cloud CRM users.

“Our customers demand Omnichannel solutions for their Cisco Contact Center Express contact centers. WEBTEXT provides exactly what AOS customers need - an out of the box messaging solution which revolutionizes customer experience.”

Jon Helmer

VP of Cisco Programs, Alexander Open Systems

“AdvanTel has several Contact Center customers who often need multichannel technologies to work cohesively with their Avaya solutions. We turn to WEBTEXT to deploy fully integrated SMS and text chat solutions. Their entire engagement methodology, starting from pre-sales, design, deployment, testing and post product support is top notch.”

Loga Siva

Director, Sales, Contact Center and MS Lync, AdvanTel Networks

“WEBTEXT is a trusted partner that understands the challenges and opportunities for messaging. They complement Swampfox’s Customer Experience-focused applications for Contact Center and IVR nicely…”

Bob Cooper

CEO, Swampfox Technologies

What contact center teams ask us

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Want to see Webtext with your own contact center? Fill out the short form and we will get back to you to set up a live demo.

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