In Contact Centers, New Solutions, Press Release

 

Norristown, PA & Galway, Ireland, March 3, 2016 – WEBTEXT announced today that it has successfully brought on line a new messaging gateway in Singapore using its proprietary modular architecture.  Deployed last month, this latest expansion provides for increased redundancy and is a significant increase in SMS message capacity available to our APAC customers.

“We’re very excited about our Singapore node”, said AJ Cahill, WEBTEXT CEO. “It completes the build out of our global footprint and represents a commitment to our growing Avaya & Cisco global customer base doing business in APAC.”

WEBTEXT also owns and operates multiple messaging nodes in the US, Canada and EU.  Next week, WEBTEXT will be demonstrating its unique messaging solutions for Avaya & Cisco contact center customers at the 2016 Enterprise Connect show in Orlando, FL, March 7 – 10.

About WEBTEXT

WEBTEXT is the only messaging provider that can seamlessly connect every existing Avaya or Cisco contact center and related business system to customers’ cell phones.  Using proprietary applications and a network of global messaging gateways, WEBTEXT delivers rich mobile messaging that transforms customer journeys to create a new customer experience enabling more customers to be handled in their preferred channel with their preferred device.  WEBTEXT messaging is easy to deploy and always allows customers to keep their existing voice provider.  WEBTEXT customers include government agencies, Fortune 500, as well as large and small enterprise.

 

For additional information about WEBTEXT, please visit www.webtext.com, or contact:

Michael Cahill
Commercial Director
WEBTEXT
Phone: (855) 247-3232

michael.cahill at webtext.com