Norristown, PA & Galway, Ireland, March 6, 2016 – WEBTEXT announced today that it will be demonstrating delivering Twitter & Telegram secure messaging, in addition to SMS+MMS messaging, into Avaya & Cisco contact centers at the 2016 Enterprise Connect show in Orlando, FL, March 7 – 10.
WEBTEXT offers turnkey cloud solutions that allow Avaya & Cisco customers to use their existing contact center architecture to add a second messaging channel that gives agents full visibility from their desktop screen of all messaging communication, inbound & outbound, with a customer caller or texter, making for a much richer mobile customer journey for everyone.
“Today, more than 75% of the public would rather text or use a mobile app than call a call center”, said AJ Cahill, WEBTEXT CEO. “Adding a new messaging channel in contact center shouldn’t be a science project. At WEBTEXT we make it easy for our customers to use their existing assets and support any kind of messaging their end-customer want to use”.
In addition to SMS, MMS, Twitter & Telegram, WEBTEXT is currently working to integrate other popular mobile messaging apps, including, WhatsApp, Facebook, Viber, WeChat, etc. into Avaya & Cisco contact centers so they can reach a growing number of Millennials, who no longer use voice.
About WEBTEXT
WEBTEXT is the only messaging provider that can seamlessly connect every existing Avaya or Cisco contact center and related business system to customers’ cell phones. Using proprietary applications and a network of global messaging gateways, WEBTEXT delivers rich mobile messaging that transforms customer journeys to create a new customer experience enabling more customers to be handled in their preferred channel with their preferred device. WEBTEXT messaging is easy to deploy and always allows customers to keep their existing voice provider. WEBTEXT customers include government agencies, Fortune 500, as well as large and small enterprise.
For additional information about WEBTEXT, please visit www.webtext.com, or contact:
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Michael Cahill |
