Save Time
If you need to contact a group of customers or employees you can email them, write them or phone them. A single message send to a group of people or an individual from WEBTEXT will be sent and delivered within seconds.
Relationship Building
By sending people information they need or want, you strengthen your relationship with them. You can save them time, save them money or simply make things convenient for them by providing timely information.
Keeping Customers Informed
Happy customers are informed customers; WEBTEXT is the ideal way to communicate useful, timely and important information. Keeping customers informed increases retention and increases sales.
Managing Teams Of People
Using WEBTEXT allows managers to instantly co-ordinate teams of people. No other technology allows employees to be managed in real-time; WEBTEXT will make your business more effective, efficient and productive.
Customer Service Or Help Desk
At the heart of all customer service is information. WEBTEXT provides any company with the ability to contact customers anytime, anywhere. It is the most cost effective and efficient method to contact customers.
Communicating With Field employees
Many employees work at customer locations everyday or they are constantly on the move. WEBTEXT is the ideal way to communicate with them or to send them detailed information i.e. phones numbers, messages, addresses etc.
Generating Sales
WEBTEXT can be used to targeted marketing offers, like the UK pizza delivery company that found Tuesday nights very slow so they now WEBTEXT a special tonight-only offer to 10% of their regular customers each Tuesday. This has generated sales and because each customer only receives the offer every 10 weeks, they don't tire of the offer but feel rewarded for their loyalty.
Branded Messages
When you send a WEBTEXT sms message if you chose to send it as a 1-way message you can use the 11-character sender ID to brand the message. This is a powerful feature that is free with all account. Some countries such as the USA do not allow this feature but most do.
2-Way Messaging
If you send a two-way message recipients can respond. Replies arrive into your WEBTEXT inbox or can be forwarded to an email address, your mobile phone or website. The choice is your. All account can receive replies because each account is provided with a FREE shared mobile number. Some companies may require a dedicated number, which we can also provide.
Sending Reminders Or Time-Sensitive Information
Messages can be set now but delivered hours, weeks or event months later at the exact time and date you want the information in the message to arrive. Time-sensitive information - for instance, a reminder can be set now for delivery the night before a business trip with key travel details such as flight numbers, times and booking references.
Customer Retention
When provide useful and timely information to a customer such as reminding them that it may be time for a service you increase potential that your company will get the service and retain the customer.
Human Resources
WEBTEXT is the perfect tool to for any human resources department to communicate directly with employees.
Capturing Customer Details Or Sales Leads
You can collect the details of interested visitors to your website using our free piece of html code [make a link to the relevant page and paragraph]. This will automatically add their names to your WEBTEXT contacts list and you can send them messages as and when you wish. Your can chose to have captured 'Sales Lead' or support message forwarded immediately to you by sms or email.
Communicating In Other Languages
Using WEBTEXT's you can address employees or customers in their native language. This is invaluable to multi-national companies or those with international employees. For example, a construction company uses WEBTEXT to tell its workers in their native Polish which job site they are needed at, even though they are working in Ireland.
WEBTEXT Your Existing Customer Computer Systems
A key aspect of the WEBTEXT system is the ability to be connected to existing customer management systems or booking procedures. Any customer message can be delivered as an sms text message.
Managing Seasonal Sales
A Scandinavian central heating oil supplier had problems dealing with the Christmas rush of customers each year. When a cold snap was forecast in early November, the company WEBTEXTed all their customers to warn them and remind them to check the level of oil in their tanks. This resulted in increased sales in November and spread the usual Christmas rush to make it more manageable. WEBTEXTing useful information increased sales from customers who wouldn't have normally been expected to repeat purchase.
Managing Events Smoothly
A UK events company runs large-scale conferences that offer a wide range of seminars and lectures as part of their programme. Since delegates have to sign up for their chosen sessions well in advance and the conference centres are often large and difficult to navigate, each delegate receives a WEBTEXT ten minutes before the beginning of a session they have signed up for, telling them it is about to start and where it is being held. They also WEBTEXT invitations during the conference to relevant groups of delegates to attend sponsored functions such as free drinks, dinners or gigs.
Time And Money Sensitive Information
A Hongkong stockbroking firm has incorporated WEBTEXTing into its automated monitoring system so clients are now sent alerts if their shares reach certain maximum or minimum prices. Because WEBTEXTs are virtually instantaneous, it enables the clients to react to the situation by buying or selling quickly.