NEW ORLEANS–(BUSINESS WIRE)–CTIA — WEBTEXT, a leading business messaging services provider, today announced that its SMS Gateway Service is compliant with key contact center solutions from Avaya, a global provider of business collaboration systems, software and services.
The SMS Gateway Service helps businesses communicate with customers via inbound and outbound SMS text messaging applications. The service is now compliance-tested by Avaya for compatibility with: Avaya Aura® Contact Center with CC – Multimedia and Avaya Aura® Experience Portal with Proactive Outreach Manager.
“We’ve always seen SMS text messaging as a tool ideally suited to the complexities of operating a contact center,” said A.J. Cahill, CEO of WEBTEXT. “A text message can not only carry detailed information in writing but it can get right to where it’s going to be read and acted upon – the client’s cellphone. Even if a cellphone is temporarily turned off, the message is delivered as soon as it’s on again. Our technology – combined with Avaya software – enables a contact center to deploy the SMS text channel quickly, normally within 24 hours.”
WEBTEXT is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, WEBTEXT is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Technology partners like WEBTEXT are helping Avaya provide seamless end-to-end solutions to our customers,” said Eric Rossman, vice president, developer relations, Avaya. “The ability to send and receive SMS text messages will give our contact center customers a new channel to communicate and reach their customers efficiently and cost-effectively.”
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
WEBTEXT provides messaging services that enable businesses and organizations send messages to individuals or groups. These messages can be sent from the WEBTEXT website using a simple web based service or be generated by an organization’s software, for example a CRM package, and forwarded by WEBTEXT. For more information visit www.webtext.com.
For further information, contact:
Bill Roxby, Business Development and Marketing, webtext.com
Email: sales at webtext.com