FINANCIAL SERVICES

Why SMS?

Text messaging is always on and almost instant. Your customers get key information in writing, as it becomes available. Webtext™ brings the power and elegance of SMS text messaging to your organization. No Apps needed – works with every phone.

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Save time, reduce cost

Think about how much time your organization spends with enquiries: handling calls, emails and face to face. Most of the time, a simple Text Message would be more effective.

You can revolutionize your operation by

1. Getting your callers off hold by diverting calls to Text  -

Text Enable my CALLS

2. Enabling your landline/toll free number to both receive and reply to Texts -

Text Enable my NUMBER. (Currently available in the US and Canada.)

3. Empowering your agents to send and receive Texts in support of voice calls

Text Enable my AGENTS

These are some of the benefits you can expect when your operation is Text Enabled:

  • Improved efficiency
  • Leaner process
  • Better informed, more satisfied clientele
  • Savings in both time and money
  • Better results in process updates, security, customer relations…

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Four steps

To get you going quickly, we follow a four step process. We’ll discuss your SMS needs and make sure we can deliver on all your expectations. Then we’ll examine your operation and decide with you at which points SMS will add value and so help you build a strategy. Next, we’ll work with you to ensure our text messaging cloud services integrate seamlessly. Finally, we’ll make it quick and easy for you to access the phone networks. When this is done, you’ll be ready to start sending.


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Cisco

Text Enable my Contact Center

3 steps to increased productivity Text Enable my Calls Text Enable my Number Text Enable my Agents

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