How can people I contact automatically opt-out or remove themselves?
This is a question we get asked a lot. The simple answer is that if you send a 2-way message and the person replies STOP then they will be automatically removed from your account. If you try and add this contact number again by uploading a spreadsheet or csv file then our system we prevent this contact number from being uploaded. This is done to prevent you uploading the person in error. To upload them again you will need to add them manually as a single contact.
If you want to remove a person manually but block or “blacklist” them from getting a message from your account again. Then just delete the contact but tick the option “Add to blacklist”.
Tags: online sms, server sms, sms gateway
