Tel: (USA & Canada) 855 247 3232  Tel: (IRL) 01 2479000   Tel: (UK) 0203 3285053

Imagine you’re responsible for safety in a large organisation. Naturally, you have a detailed emergency plan. But how do you reach hundreds of staff, dispersed around your site, with an instant, clear and actionable alert?  Webtext, a leading provider of business SMS solutions, may have the perfect solution.

Our recently launched Mass Notification System uses the power of mass messaging to reach out across an organization of any size. A phone call or an SMS text message informs staff that an emergency exists and tells them what action to take. The system is so flexible it can even be used for day-to-day organization-wide announcements from the CEO, HR or facility management.

Working from a simple on-screen dashboard, all you do is prepare your message, set up a list of mobile and fixed phone numbers (which can be grouped if necessary) and you’re ready to go. Phone calls can be pre-recorded (using the Webtext system) and left as templates ready to use. The recording can be made in the user’s voice or, thanks to text-to-speech technology, created from a typed script. And there is the option to use SMS text messaging where it’s considered more appropriate (only to mobile phones, of course). Multiple messages can be prepared in advance, to meet the special needs of different situations such as fire, flood, contamination or just practice drills.

Administrators receive instant feedback so they know who has received their message and who has acknowledged receipt. A visual indication shows the status of an exercise as it progresses. And a report can be generated to show who was called, who responded and who did not.

The response to this innovative system is extremely positive. Manufacturing plants, hospitals, universities and schools – they’re all seeing a role for Mass Notification within their emergency plan. Or simply as a great communication tool to keep staff fully appraised.

For further information, contact:

J.J. O’Malley, Business Development, Webtext
Email: sales at webtext.com
Web: www.webtext.com

Webtext wins Avaya award for innovation

Written by bill. Posted in News

Avaya, a global provider of business collaboration and communication solutions, has just awarded Webtext its Partner Excellence Award for innovation. The award was announced at the IAUG (International Avaya User Group) conference in Orlando, FL. The awards were created to recognize technology partners who are considered for specific solution capabilities and characteristics of excellence, including innovation and creativity in addressing business challenges.

Webtext was recognized specifically for its SMS Gateway Service, which provides a new communication channel for businesses, using compelling text messaging capabilities to engage and service their customers. SMS texting from Webtext is set to revolutionize the way contact centers operate. Callers can now receive a written response to their questions, directly to their cell phones. SMS texting gives them written confirmation of addresses, delivery status, reference numbers and other important data that they will need to access later. Call-backs to the contact center are reduced, time and cost are saved and caller experience is enhanced.

Integration into Avaya software couldn’t be easier. For live agent applications, Webtext will provide instant access to the telecom networks. The agent interface is simplicity itself and is fully integrated into the Avaya screen. Users of Avaya Aura® Contact Center or Elite Multichannel can even text their callers while they are still on the line. The service allows the agent to send an SMS text message addressed and ready to go based on the cell phone number of the caller. Message templates are available to agents, minimising the actions required to dispatch the appropriate message.

For automated notifications such as appointment reminders or process updates, the Webtext solution provides outbound SMS text messaging with Avaya Proactive Outreach Manager and customers get key data as soon as it’s available. No additional software or hardware is required to implement these solutions.

Avaya’s on-line publication “Connected” comments: “The SMS Gateway is a first for Avaya and for the industry and will help set Avaya apart from the competition. “

For further information, contact:

Bill Roxby, Business Development and Marketing, Webtext
Email: sales at webtext.com
Web: www.webtext.com
The concept of Community Alert is all about two things: cooperation and communication. Cooperation is second nature for communities where residents share common concerns about security. And Community Alert groups countrywide now know that SMS text messaging is the most effective way of communicating and reporting between their members.

When a group is established, one of the first tasks is to find the right SMS provider. While cost is a major factor, so are

• Reliability & dependability
• Support
• Ease of use
• Lack of hidden extras

More and more Community Alert groups are turning to Webtext as their provider for precisely these reasons. Offering pay as you go or monthly billing, Webtext make it easy for groups to keep track of their usage. The on-line interface is as easy as 1-2-3, and contact groups can be set up quickly and simply. Messages can be one way or two way, for no extra charge, and there is no monthly fee. With Webtext, you only pay for what you use.

One of the most popular features for Community Alert groups using Webtext is Phone to SMS. Just because you have no internet coverage doesn’t mean you’re cut off from the Webtext service. Phone to SMS allows you to use your mobile phone – no matter where you are – to text all your contacts instantly.

For further information, contact:

Bill Roxby, Business Development and Marketing, Webtext
Email: sales at webtext.com
Web: www.webtext.com
As a leading provider of business SMS solutions, Webtext works with many clinics. Some have management software, some don’t, but all of them know the high cost of DNA’s (Did Not Attend or no-shows) – typically €100 per appointment. An SMS-enabled appointment system will reduce DNA’s by 25 to 50%.

So we developed our own package which manages everything to do with appointments – with a twist: you also get the tools to measure, monitor and start reducing your non-attendance rates.

Patients fail to show for many reasons, most typically because they simply forgot. Our package can schedule multiple SMS reminders at intervals leading up to the appointment, manage the actual clinic on the day and even predict attendance.

So what you get is a fully featured, web-based, appointment management package:
  • Can be accessed wherever there is an internet connection
  • Easy to use, calendar-based system
  • Automatic SMS appointment reminders
  • Accepts SMS confirmations from patients
  • Easy to reschedule appointments
  • Works with normal phone bookings
  • Printable daily appointment sheets to manage clinic
  • DNA feedback collected from appointment sheets
  • Full statistics of DNAs by clinician or clinic
  • Full transaction records retained
Optional extra features
  • Generate appointment letters
  • Predict DNA’s based on historical attendance.
For further information, contact:
Bill Roxby, Business Development and Marketing, Webtext
Email: sales at webtext.com
Web: www.webtext.com

Golf clubs on the move to webtext.com

Written by bill. Posted in News

Golf clubs know the value of SMS texting to keep in touch with their members and notify them of upcoming events. Hard economic times have caused many clubs to question the quality and value of the service they are using.

Increasingly they are moving to webtext.com, telling us that they’re impressed by the ease of switching suppliers, the low cost per message, the lack of set-up and maintenance charges and the bullet-proof reliability of the service.

Contact us today to set up a trial account – at no cost.

For further information, contact:

Bill Roxby, Business Development and Marketing, webtext.com
Email: sales at webtext.com
Web: www.webtext.com