Avaya, a global provider of business collaboration and communication solutions, has just announced it is to award Webtext its Partner Excellence Award for innovation. The award is presented to technology partners who are considered for specific solution capabilities and characteristics of excellence, including innovation and creativity in addressing business challenges.

Webtext was recognized specifically for its SMS Gateway Service, which provides a new communication channel for businesses, using compelling text messaging capabilities to engage and service their customers. SMS texting from Webtext is set to revolutionize the way contact centers operate. Callers can now receive a written response to their questions, directly to their cell phones. SMS texting gives them written confirmation of addresses, delivery status, reference numbers and other important data that they will need to access later. Call-backs to the contact center are reduced, time and cost are saved and caller experience is enhanced.

Integration into Avaya software couldn’t be easier. For live agent applications, Webtext will provide instant access to the telecom networks. The agent interface is simplicity itself and is fully integrated into the Avaya screen. Users of Avaya Aura® Contact Center or Elite Multichannel can even text their callers while they are still on the line. The service allows the agent to send an SMS text message addressed and ready to go based on the cell phone number of the caller. Message templates are available to agents, minimising the actions required to dispatch the appropriate message.

For automated notifications such as appointment reminders or process updates, the Webtext solution provides outbound SMS text messaging with Avaya Proactive Outreach Manager and customers get key data as soon as it’s available. No additional software or hardware is required to implement these solutions.

Avaya’s on-line publication “Connected” comments: “The SMS Gateway is a first for Avaya and for the industry and will help set Avaya apart from the competition. “

For further information, contact:

Bill Roxby, Business Development and Marketing, Webtext
Email: sales at webtext.com
Web: www.webtext.com

The concept of Community Alert is all about two things: cooperation and communication. Cooperation is second nature for communities where residents share common concerns about security. And Community Alert groups countrywide now know that SMS text messaging is the most effective way of communicating and reporting between their members.

When a group is established, one of the first tasks is to find the right SMS provider. While cost is a major factor, so are

• Reliability & dependability
• Support
• Ease of use
• Lack of hidden extras

More and more Community Alert groups are turning to Webtext as their provider for precisely these reasons. Offering pay as you go or monthly billing, Webtext make it easy for groups to keep track of their usage. The on-line interface is as easy as 1-2-3, and contact groups can be set up quickly and simply. Messages can be one way or two way, for no extra charge, and there is no monthly fee. With Webtext, you only pay for what you use.

One of the most popular features for Community Alert groups using Webtext is Phone to SMS. Just because you have no internet coverage doesn’t mean you’re cut off from the Webtext service. Phone to SMS allows you to use your mobile phone – no matter where you are – to text all your contacts instantly.

For further information, contact:

Bill Roxby, Business Development and Marketing, Webtext
Email: sales at webtext.com
Web: www.webtext.com

As a leading provider of business SMS solutions, Webtext works with many clinics. Some have management software, some don’t, but all of them know the high cost of DNA’s (Did Not Attend or no-shows) – typically €100 per appointment. An SMS-enabled appointment system will reduce DNA’s by 25 to 50%.

So we developed our own package which manages everything to do with appointments – with a twist: you also get the tools to measure, monitor and start reducing your non-attendance rates.

Patients fail to show for many reasons, most typically because they simply forgot. Our package can schedule multiple SMS reminders at intervals leading up to the appointment, manage the actual clinic on the day and even predict attendance.

So what you get is a fully featured, web-based, appointment management package:

• Can be accessed wherever there is an internet connection
• Easy to use, calendar-based system
• Automatic SMS appointment reminders
• Accepts SMS confirmations from patients
• Easy to reschedule appointments
• Works with normal phone bookings
• Printable daily appointment sheets to manage clinic
• DNA feedback collected from appointment sheets
• Full statistics of DNAs by clinician or clinic
• Full transaction records retained

Optional extra features

• Generate appointment letters
• Predict DNA’s based on historical attendance.

For further information, contact:
Bill Roxby, Business Development and Marketing, Webtext
Email: sales at webtext.com
Web: www.webtext.com

Golf clubs know the value of SMS texting to keep in touch with their members and notify them of upcoming events. Hard economic times have caused many clubs to question the quality and value of the service they are using.

Increasingly they are moving to webtext.com, telling us that they’re impressed by the ease of switching suppliers, the low cost per message, the lack of set-up and maintenance charges and the bullet-proof reliability of the service.

Contact us today to set up a trial account – at no cost.

For further information, contact:

Bill Roxby, Business Development and Marketing, webtext.com
Email: sales at webtext.com
Web: www.webtext.com

SMS Gateway Service is compatible with key Avaya contact center solutions

Business messaging services compliance-tested for inbound and outbound SMS text messages

CTIA WIRELESS 2012

NEW ORLEANS–(BUSINESS WIRE)–CTIA — WEBTEXT, a leading business messaging services provider, today announced that its SMS Gateway Service is compliant with key contact center solutions from Avaya, a global provider of business collaboration systems, software and services.

The SMS Gateway Service helps businesses communicate with customers via inbound and outbound SMS text messaging applications. The service is now compliance-tested by Avaya for compatibility with: Avaya Aura® Contact Center with CC – Multimedia and Avaya Aura® Experience Portal with Proactive Outreach Manager.

“We’ve always seen SMS text messaging as a tool ideally suited to the complexities of operating a contact center,” said A.J. Cahill, CEO of WEBTEXT. “A text message can not only carry detailed information in writing but it can get right to where it’s going to be read and acted upon – the client’s cellphone. Even if a cellphone is temporarily turned off, the message is delivered as soon as it’s on again. Our technology – combined with Avaya software – enables a contact center to deploy the SMS text channel quickly, normally within 24 hours.”

WEBTEXT is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, WEBTEXT is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“Technology partners like WEBTEXT are helping Avaya provide seamless end-to-end solutions to our customers,” said Eric Rossman, vice president, developer relations, Avaya. “The ability to send and receive SMS text messages will give our contact center customers a new channel to communicate and reach their customers efficiently and cost-effectively.”

About Avaya

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About WEBTEXT

WEBTEXT provides messaging services that enable businesses and organizations send messages to individuals or groups. These messages can be sent from the WEBTEXT website using a simple web based service or be generated by an organization’s software, for example a CRM package, and forwarded by WEBTEXT. For more information visit www.webtext.com.

For further information, contact:
Bill Roxby, Business Development and Marketing, webtext.com
Email: sales at webtext.com
Web: www.webtext.com