Avaya, a global provider of business collaboration and communication solutions, has just announced it is to award Webtext its Partner Excellence Award for innovation. The award is presented to technology partners who are considered for specific solution capabilities and characteristics of excellence, including innovation and creativity in addressing business challenges.

Webtext was recognized specifically for its SMS Gateway Service, which provides a new communication channel for businesses, using compelling text messaging capabilities to engage and service their customers. SMS texting from Webtext is set to revolutionize the way contact centers operate. Callers can now receive a written response to their questions, directly to their cell phones. SMS texting gives them written confirmation of addresses, delivery status, reference numbers and other important data that they will need to access later. Call-backs to the contact center are reduced, time and cost are saved and caller experience is enhanced.

Integration into Avaya software couldn’t be easier. For live agent applications, Webtext will provide instant access to the telecom networks. The agent interface is simplicity itself and is fully integrated into the Avaya screen. Users of Avaya Aura® Contact Center or Elite Multichannel can even text their callers while they are still on the line. The service allows the agent to send an SMS text message addressed and ready to go based on the cell phone number of the caller. Message templates are available to agents, minimising the actions required to dispatch the appropriate message.

For automated notifications such as appointment reminders or process updates, the Webtext solution provides outbound SMS text messaging with Avaya Proactive Outreach Manager and customers get key data as soon as it’s available. No additional software or hardware is required to implement these solutions.

Avaya’s on-line publication “Connected” comments: “The SMS Gateway is a first for Avaya and for the industry and will help set Avaya apart from the competition. “

For further information, contact:

Bill Roxby, Business Development and Marketing, Webtext
Email: sales at webtext.com
Web: www.webtext.com

The concept of Community Alert is all about two things: cooperation and communication. Cooperation is second nature for communities where residents share common concerns about security. And Community Alert groups countrywide now know that SMS text messaging is the most effective way of communicating and reporting between their members.

When a group is established, one of the first tasks is to find the right SMS provider. While cost is a major factor, so are

• Reliability & dependability
• Support
• Ease of use
• Lack of hidden extras

More and more Community Alert groups are turning to Webtext as their provider for precisely these reasons. Offering pay as you go or monthly billing, Webtext make it easy for groups to keep track of their usage. The on-line interface is as easy as 1-2-3, and contact groups can be set up quickly and simply. Messages can be one way or two way, for no extra charge, and there is no monthly fee. With Webtext, you only pay for what you use.

One of the most popular features for Community Alert groups using Webtext is Phone to SMS. Just because you have no internet coverage doesn’t mean you’re cut off from the Webtext service. Phone to SMS allows you to use your mobile phone – no matter where you are – to text all your contacts instantly.

For further information, contact:

Bill Roxby, Business Development and Marketing, Webtext
Email: sales at webtext.com
Web: www.webtext.com

Golf clubs know the value of SMS texting to keep in touch with their members and notify them of upcoming events. Hard economic times have caused many clubs to question the quality and value of the service they are using.

Increasingly they are moving to webtext.com, telling us that they’re impressed by the ease of switching suppliers, the low cost per message, the lack of set-up and maintenance charges and the bullet-proof reliability of the service.

Contact us today to set up a trial account – at no cost.

For further information, contact:

Bill Roxby, Business Development and Marketing, webtext.com
Email: sales at webtext.com
Web: www.webtext.com

“Bring your business to their phones.” That’s the promise made to users as webtext.com launch their new website.

Sign up and not only will you get the leading SMS text messaging service that webtext.com is renowned for, but also Voice Call, a totally new concept. Create a message as usual and simply select VOICE. Your message will be received as a voice call on a landline or mobile phone. Voice is an ideal solution for critical messaging, where you need the recipients to answer a call and respond.

Dip into the all-new Goodie Box and discover more than 30 tools and features to help your business grow by optimising its messaging strategy. Take a look at IM to SMS – stay in touch with off-line contacts by sending an Instant Message delivered as a text. Or what about a Website Plug-in? Your customers will be able to sign up for your SMS services directly from your website.

A warm welcome to the many businesses already using our services – take time to make the tour; you’re going to find we can do even more for you now. And a big hello to new businesses finding us for the first time – we’re sure you’ll like what you see and take our offer of a Free Trial.

For further information, contact:
Bill Roxby, Business Development and Marketing, webtext.com
Email: sales at webtext.com
Web: www.webtext.com
Tags: webtext.com news